Velantio
Updated 2026-05-19

Refund Policy

Last updated: 2026-05-19

We want you to be happy with Velantio. If you're not, here's how we handle refunds.

Money-back guarantee — first 14 days

Every first purchase of any paid plan (Tables Monthly, Tables Annual) is covered by a 14-day money-back guarantee, no questions asked.

Email hello@velantio.com from the email on your account within 14 days of purchase. Tell us "I'd like a refund." That's enough. We don't ask why, we don't try to talk you out of it. Refunds are processed within 3 business days via the original payment method.

Monthly subscriptions after the 14-day window

  • You can cancel any time from /dashboard/settings (or by emailing us).
  • Cancellation takes effect at the end of the current billing period — no partial refunds for unused days.
  • We do not pro-rate refunds for monthly subscriptions after day 14.

Annual subscriptions after the 14-day window

  • You can cancel any time from /dashboard/settings (or by emailing us).
  • Cancellation takes effect at the end of your current annual cycle — your access continues until the year ends, then renewal stops.
  • We do not pro-rate refunds for annual subscriptions after day 14, except in the special cases below.

Special cases — full refund regardless of timing

We will fully refund your purchase, regardless of when you bought, if:

  • The Service is materially broken for more than 14 consecutive days and we cannot restore it
  • We are forced to shut down the Service entirely (subject to advance notice)
  • A duplicate charge occurs due to our billing error
  • A charge is fraudulent (you didn't authorize it)

In these cases, contact us immediately at hello@velantio.com with relevant details.

What's not refundable

  • Time spent setting up the Service that didn't work out the way you hoped
  • Amazon API access issues unrelated to Velantio (e.g., your account not meeting Amazon's 10-sales eligibility)
  • Charges from third-party services (Stripe processing fees on chargebacks, your hosting provider, etc.)

Chargebacks

If you initiate a chargeback with your card issuer instead of contacting us first, we will:

  1. Pause your account immediately
  2. Provide our records and these terms to the card issuer
  3. Refund the amount and close your account if the chargeback succeeds

We'd much rather you just email us — a chargeback costs us a $15 fee and takes weeks to resolve. Email gets you a refund within 3 business days.

How to request a refund

  1. Email hello@velantio.com from the email address on your Velantio account
  2. Subject line: "Refund request"
  3. Body: your order ID (from your Stripe receipt) is helpful but not required

We respond within 2 business days.

EU customers — right of withdrawal

If you're a consumer in the EU and you purchased via our website, you have an additional 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU, starting on the day of purchase. By accepting these terms at checkout, you may have waived this right if you actively use the Service before day 14. The 14-day money-back guarantee above is at least as protective as this right.

Contact

Questions about refunds: hello@velantio.com.